The Roomes Pledge

At Roomes, our promise is simple: to make every home more beautiful and every customer feel genuinely cared for. Built on 135 years of family-run expertise, we combine craft, integrity and warm service to deliver products and experiences that last. This pledge sets out what we guarantee — from the quality of our furniture to the way we treat our customers, partners and community — so you can shop with confidence and peace of mind.

Quality Guarantee

We promise to offer products of the highest quality that do exactly what they are designed to do. Every item comes with a minimum five-year structural guarantee, and many ranges are backed by even longer brand warranties. We understand that things sometimes go wrong; whatever the guarantee status, we will do everything we can to help. Please call us and let our 135 years of local, friendly expertise guide you to the right solution.

Pricing

Value at Roomes is more than price — it is the total experience. We aim to be as competitive as possible while ensuring that every step of your journey, from first enquiry to friendly, professional delivery and beyond, feels exceptional. Buying from Roomes should feel like genuine value for money. If you believe you have found better value elsewhere, tell us and we will see how we can help.

Partners

To deliver the Roomes experience we work with a network of trusted partners — suppliers, delivery teams, IT specialists, housekeeping and waste-management providers — who share our commitment to quality and customer care. We choose partners whose values align with ours and who are fully invested in giving customers the thoughtful, reliable service they expect at every touchpoint.

Community

As a proud family business rooted in Upminster, we take our local legacy seriously. Wherever possible we support the local economy and quietly champion charities, schools and small businesses. We don’t shout about it — we simply try to do the right thing and make a positive difference where we can.

People

You may not always remember what we said or did, but we want you to remember how we made you feel. That’s why Roomes is staffed by the friendliest, best-supported furniture experts from our local community — well trained, knowledgeable and wholly committed to delivering on our promise. Our people bring warmth, expertise and genuine care to every conversation so that your experience with Roomes feels personal, confident and reassuring.

If you’d like to talk through a guarantee, discuss pricing, or speak to one of our experts, please call us or visit the showroom — we’re here to help and make sure every step feels unmistakably Roomes.