Careers

Marketing Manager (Full-Time)

Roomes Furniture & Interiors – Upminster, Essex

We’re looking for a hands-on, commercially minded Marketing Manager to lead and deliver marketing across Roomes Furniture & Interiors.

Based in our Upminster showroom, this is a full-time, Monday–Friday role, offering a salary of £35,000 + bonus (OTE £40,000).

About Us

Roomes is a long-established, family-run furniture retailer with a reputation for quality, expertise and exceptional customer service.

We’re proud to be known as Friendly Furniture Experts — combining product knowledge with a warm, helpful approach that helps customers feel confident in their choices.

About the Role

This is a broad and varied role where you’ll take ownership of marketing across digital, in-store and traditional channels.

You’ll be responsible for planning campaigns, driving performance, and ensuring everything reflects the Roomes brand. It’s ideal for someone who enjoys both strategy and hands-on delivery.

What You’ll Be Doing

• Planning and delivering multi-channel marketing campaigns
• Managing digital channels including PPC, SEO, Meta and email
• Monitoring performance using tools such as GA4 and Meta Business Suite
• Managing website content and optimisation
• Overseeing social media and content activity
• Coordinating traditional marketing including print and in-store
• Working with suppliers and external partners
• Managing budgets and tracking ROI

What We’re Looking For

• Experience in a Marketing Manager or senior marketing role
• Strong understanding of digital marketing
• Experience managing campaigns across multiple channels
• Strong organisational and project management skills
• Ability to balance strategy with hands-on execution

About You

• Friendly, approachable and collaborative
• Commercially focused and results-driven
• Creative and full of ideas
• Comfortable in a family-run business environment

Salary & Benefits

• Salary: £35,000 per annum
• Bonus: OTE £40,000
• Hours: Full-time, Monday–Friday
• Location: Upminster, Essex (Showroom based)

Why Join Us?

This is a great opportunity to shape the future of marketing at Roomes, working within a supportive team where your impact will be visible across the business.

Customer Service Assistant – After Sales (Part-Time)

Roomes Furniture & Interiors – Rainham, Essex

We’re looking for a friendly, organised and customer-focused Customer Service Assistant to join our After Sales team at Roomes Furniture & Interiors.

This is a part-time role (approx. 21 hours per week, Monday–Friday) based at our Warehouse in Rainham, Essex. We’re flexible on how those hours are worked — whether that’s across 3, 4 or 5 days — so we can suit the right person.

About the Role

This role sits within our After Sales team, supporting customers after their furniture has been delivered.

You’ll help resolve issues such as damages, faults, and warranty or guarantee queries, ensuring customers feel supported and looked after. It’s a role that requires patience, empathy, and strong problem-solving skills.

You’ll also work closely with our delivery teams, suppliers, and internal departments to get the best outcome for our customers.

What You’ll Be Doing

• Providing excellent after-sales support via phone and email
• Managing queries relating to damaged goods, faults, and warranty/guarantee issues
• Logging service cases accurately with clear descriptions
• Resolving complaints professionally and empathetically
• Processing replacements, reselections, refunds, and payments
• Coordinating collections/redeliveries with delivery teams
• Liaising with suppliers and chasing ongoing cases
• Keeping customers updated on progress
• Supporting sales and warehouse teams
• Maintaining product and stock knowledge

What We’re Looking For

• Strong communication skills (written and verbal)
• Calm, patient and empathetic approach
• Confidence handling complaints
• Problem-solving and decision-making skills
• Ability to multitask under pressure
• Strong organisation and attention to detail
• Team player mindset

Salary & Benefits

• Salary: £13,800 per annum
• Bonus: Monthly bonus (circa £1,500 per annum)
• Hours: Approx. 21 per week (flexible across 3–5 days)
• Location: Rainham, Essex (Warehouse based)

Why Join Us?

At Roomes, we pride ourselves on delivering great service — especially when things don’t go to plan. You’ll be part of a supportive team where your role really matters.

If you enjoy solving problems and helping customers, we’d love to hear from you.