Ordering & After Sales - FAQs

You can place an order either through the website, in-store at our Upminster showroom or over the phone on 01708 255300.
Our furniture specialists will guide you through product options, fabrics, measurements and lead times, ensuring you feel confident about your purchase. Many of our ranges can also be customised to suit your home.

Often there are more options available in-store than can be seen on the website.

Yes. Every order includes an estimated delivery timescale based on the manufacturer’s current production schedule.
Furniture lead times vary depending on the brand — for example, made-to-order sofas, beds and dining furniture usually have longer production times than stocked items.

We keep you updated throughout and contact you as soon as your items arrive in our warehouse. Whilst every effort is given to provide accurate information at the time of ordering, lead times are estimated and may vary during the ordering process.

When your furniture reaches our warehouse, our delivery team will contact you to book a convenient delivery date and time slot.
We deliver across Essex, East London and surrounding areas, using our highly trained in-house delivery team who handle your furniture with care. Outside of these areas we partner with a high quality third party delivery company who specialise in furntiure delivery.

Yes. Our delivery team can assemble items such as beds, wardrobes and dining tables and place your furniture exactly where you want it.
Packaging can be removed and recycled for your convenience. Assembly options will be confirmed when arranging your delivery.

We are able to collect and dispose of mattresses only when delivering a new item. For all other items we are able to recommend a trusted company who offer convenient disposal services.

To ensure a smooth delivery, we recommend:

• Clearing the path to the room of choice

• Measuring doorways, stairways and hallways to ensure access

• Protecting floors if needed
  Our team can offer advice before delivery to avoid any issues on the day.

Your satisfaction is important to us. If you have any concerns following delivery — such as a manufacturing fault, damage or a technical issue — simply contact our Customer Service & After-Sales Team.
We will assess the issue promptly and work directly with the manufacturer to resolve it as quickly as possible.