Delivery

Premier Delivery Service

Our Delivery Service is part of our unique commitment to give the highest standards of Customer Service and we charge a competitive rate of £49 in Essex. Our highly trained teams will deliver to the room of your choice (access permitting), unwrap, set-up and position your goods and remove waste packaging for recycling. If needed, we’ll even check accessibility prior to ordering.

Contactless Premier Delivery Service

Prior to booking a delivery our team will call you to confirm that no-on in the household is self-isolating or has symptoms of Covid-19. If that is the case, we will arrange a date for a later time. We run through the procedures for the day and confirm your appointment and instructions by e-mail.

  • On the day, we ask that there is a clear route to the room of your choice and that you open the windows for ventilation. The drivers ask from a safe distance where goods are to be delivered and placed in the room. We will then ask that you isolate in a separate room.
  • Deliveries will be carried out Monday-Friday, subject to post code.
  • Your goods will be assembled in the usual way and all packaging will be removed.
  • We will not ask for a signature for the product but will ask for a verbal confirmation that all is OK and record that on our Delivery App together with any other comments.
  • Regrettably, for the time being, our collect and dispose service is unavailable but we will be able to discuss alternative arrangements with you
  • For safety purposes we are giving our teams more time to make their deliveries, and our warehouse will be working at reduced capacity therefore it may take a little longer to get your item to you

In addition, (Temporarily suspended as part of Contactless Delivery Protocols)

  • As part of our commitment to you, if you are unsure of accessibility or are considering large furniture prior to placing your order we can ask one of our delivery team to check that the furniture will fit into your home
  • Just bought a new house & don’t have anything to sit on? we may be able to help! We do have a number of loan sofas that we can lend you whilst you wait for your order to be made – please ask your sales consultant at the point of order

Contactless Payment

We can accept Balance Payments either by card, over the phone or by BACS Transfer. These are due as usual 3 days prior to arrival. We are not currently accepting Cash as payment

Old Furniture Removal (Temporarily Suspended Due to COVID19)

We can help you recycle your old furniture in an environmentally friendly way, at a realistic price that reflect the cost of collection and disposal. Your local Council will also offer a collection service for Furniture or Beds

Alternatively, we have chosen local charities that will collect old furniture and put it to good use.

In addition:

  • You can recycle your old sofa by advertising it online on sites such as Gumtree, or your local newspaper, or
  • A Commercial Collection Service such as https://www.clearabee.co.uk/
  • Or you can get in touch with afirm such The Furniture Re-Use Network https://reuse-network.org.uk/ who help vulnerable people through distributing unwanted furniture at affordable prices

Bed Recycling (Temporarily Suspended Due to COVID19)

If you’re buying a divan bed and/or mattress you can request that our delivery specialists dispose of your old bed when they bring your new one, for a small extra charge.  We partner with MattUK to recycle your old mattress with zero waste to land fill

Courier Service

If it is more cost effective or convenient, we may choose to deliver smaller items by an approved delivery partner at a nominal cost

Free Collection Service

For smaller items contactless collections are available from our distribution centre, by appointment only and given 24 hours notice.

Any balances will be taken prior to collection over the phone. We will ask you to bring a copy of your order and proof of ID. Please be aware that we will bring your purchase to your vehicle but at present will be unable to load it for you

Delivery Services:

Premier Delivery Zone A £49 per delivery
Premier Bed Delivery Zone A £29 per delivery
Premier Delivery Zone B £79 per Delivery
Premier Bed Delivery Zone B £59 per Delivery
Premier Delivery Zone C £129 per Delivery
Premier Bed Delivery Zone C £99 per Delivery
Other Zones Price on request

Other Services (Temporarily Suspended)

Collect & Recycle Mattress Extra £45
Collect & Recycle Bed Extra £55
Sofa Collection £60
Sofa Group £95
Table £45
Table & Chairs £65
Sideboard £55
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furniture-assembly

Assembly Services

Bedsteads Extra £65
Single wardrobe Extra £60
Double wardrobe Exta £80
Triple wardrobe Extra £100