Our Service Team

As part of our overall service we have a dedicated Customer Service Team based at our Distribution Centre in West Horndon. They will be pleased to deal with any queries or issues that you have with your purchase once you have taken delivery.

Sometimes things don’t go to plan and that is why our Customer Service Team is there to help remedy any problems as quickly and efficiently as possible, whether it be at the point of delivery or at a later date. Their aim is to ensure you get the excellent level of after-sales service that sets us apart from our competitors.

We believe our service philosophy is the reason why we are still in business today and it will form the basis of our future success. We want you to be delighted with the service you receive from all of us here at Roomes and, on the odd occasion when things don’t go to plan we are here to listen, put things right and ensure we learn and improve on a service that we believe is second to none.

Refunds, Exchanges & Cancellations:

In the unlikely event that after you have placed your order or within 5 days of taking delivery of your goods you feel that you have made a mistake, just call us and we'll see what we can do to help solve the problem. All we ask is for is a Handling Charge of 25% and goods to be returned in perfect condition. We make a handling charge because most goods are specially ordered and made for you, once they are in production we are committed to paying for them and they cannot be returned to our suppliers. This does not affect your statutory rights.