We go to great lengths to select a range of unique products that are designed and produced to meet the highest possible standards. In fact we have such faith in our products we provide a FREE FIVE YEAR STRUCTURAL GUARANTEE* against manufacturing defects from the date we deliver your order.

Roomes Structural Guarantee

• Upholstery: frames, castors, spring units,metal motion parts
• Cabinet furniture: structure, handles, catches and moving parts
• Beds: springs, divan frames, slats, castors

Our five year guarantee is an extra service, over and above your statutory and legal rights, and includes the following:- the product care and general information literature that was issued with your order, together with the manufacturer’s documentation will help explain how to care for your product and explain the individual characteristics in use.

Please be aware we are unable to guarantee Fair wear and tear (in particular upholstery fabric, flattening in pile fabrics, stretching or puddling of leather, natural settlement or loss of density of cushion interiors, rips, tears, burns, or product mis-use); fabric soiling unless covered under our extended warranty scheme from Premier Care (which will be indicated on your order); settlement of bed fillings the natural characteristics of wood finishes.

We will however be happy to assist you in any way we can with service issues outside the terms of our guarantee (eg fair wear& tear) but these will be chargeable on an ‘at cost’ basis. Similarly if goods are considered faulty and judged ‘irreparable’, we will make an allowance against a replacement or alternative product that takes into account the use that item has already had. This will be calculated on a sliding depreciative scale oflength-of-use and the remaining guarantee period.

*12 months guarantee for “clearance” merchandise.

The above conditions relating to Roomes 5 year guarantee are not intended to affect your statutory consumer rights under the Sale and Supply of Goods Act.