I was really happy with the service and will go to Roomes again, despite the long distance from home.
Mrs Jones (Chiselhurst, Kent)
I had a problem with my table - the way my complaint was handled was excellent. I think you have got your service just right ; not too pushy, helpful and friendly.
Mrs Kyle (Noak Bridge)
Dean Burton took our order and he could not have been better. He picked up on a casual remark that we would be without furniture and instantly arranged loan furniture. This was service far beyond what I expected. Thank you.
Mr Cox (Hornchurch)
All aspects of the service we received were faultless; an unusual experience!
Mr Reeve (Brentwood)
It was the first time we have used Roomes. The service was excellent – far superior than other stores we have bought from.
Mrs Denny (Cranham)
Your staff with whom we have dealt with, both past and present, are a credit to your store. They can never do enough to help you and are always so polite and courteous.
Miss Kelsey (Hornchurch)
Impressed with the way an error in original delivery was dealt with by the Customer Servive Team and it was redelivered within time scale given.
Mr Parke (Leigh-on-Sea)
We have been purchasing from Roomes since 1963 when we moved to Upminster. The level of service we received then we have continued to receive for almost 50 years, hence our loyalty to you.
Mr Fynn (Laindon)
Service was very good, even when dealing with my faulty sofa.
Mr Gilbert (Chelmsford)
My experience was first class and the follow-up was also excellent. I had a small problem with my new bedhead and a member of staff came round straight away to fix it.
Miss Sheridan (Upminster)
As I have commented before, Roomes staff are the best, thank you.
Mr Anderson
As always your service is second to none. You give the kind of service that used to be offered by others years ago, ie., putting the customer first and foremost. Long may you continue, you’re doing a first class job.
Mrs Franklin (Hainault)
I cannot fault you from point of sale through to the delivery. I just wish other shops were up to your standard. Keep up the good work.
Mr Pearce (Romford)
My first major purchase from Roomes. The whole experience was pleasant and trouble-free. Your service is a fine example of retail excellence.
Mr Davies (Rainham)
The service and friendliness of the staff are always excellent. I cannot go in the store without wanting to buy something, I love looking around. Thank you.
M Wall
I have only recently discovered Roomes, being a comparative newcomer to the area. I will certainly make it my first port-of-call next time.
Mrs Jones (Basildon)
Because I had a fault with my purchase I had to phone your Customer Service Department. Your staff were excellent and the problem was dealt with quickly.
Mrs Degutis (Hornchurch)
Excellent service, much better than big furniture stores. Personable, knowledgeable, would recommend to my friends.
Mrs Hutton
Just continue to employ people who care about what they are selling and delivering. You treat customers as valued customers. I will be back soon.
Mrs Roffe (Brentwood)
I was very happy with the service from choosing, paying and delivery. I have no hesitation in recommending Roomes to friends and returning again and again. Thank you.
Mrs Kendrick-White (Romford)
By phone or Post
Furniture & Interiors
Roomes Stores, 22-24 Station Road
Upminster, Essex RM14 2UB
Telephone: 01708 255300
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